Hard resetting your Furbo lets disconnect your Furbo from the WiFi network, forgets the WiFi network and sets it setup mode once again.
After doing this, you also need to remove Furbo from your account to ensure it can be successfully set up in the future.
To reset your Furbo:
Using a paperclip or sim ejector pin, press and hold for about 5 to 10 seconds the reset button back of your Furbo (see image below). You should hear beeping sound and the white light will turn back on. Please wait another minute until Furbo's light turns green.
To remove Furbo dog camera from your Furbo account:
Step 1: Open up your Furbo app, and click on the top left menu, select "Account."
Step 2: Click on "Remove Furbo", and follow the on-screen instructions.
Step 3: Once removed, you will be asked to set up Furbo dog camera.
To know more how to set up your Furbo, go to Setting up your Furbo.